Privacy Policy
Last Updated: October 6, 2025
Welcome to Flamma Languages (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Who We Are
This website is operated by:
Marc De Los Santos, Sole Proprietor
Registered in Japan
Email: [your contact email]
We act as the data controller for any personal data you provide.
2. Information We Collect
We may collect the following types of information:
Personal details: name, email address, country of residence, and other contact details provided when you book lessons or contact us.
Payment information: processed securely through third-party services such as Stripe or PayPal. We do not store your full payment details.
Lesson information: scheduling data, language level, and learning preferences to personalize your lessons.
Technical information: such as IP address, browser type, and usage data collected through cookies or analytics tools.
3. How We Use Your Information
We use your information to:
Provide and manage your language lessons
Process payments and manage bookings
Communicate with you about lessons, schedules, and updates
Improve our website and services
Comply with legal and tax obligations
We will never sell or rent your personal data to third parties.
4. Legal Basis for Processing
Depending on your location, our legal basis for processing your data includes:
Performance of a contract (to deliver your lessons)
Your consent (for newsletters or optional communications)
Legal obligations (for accounting or tax purposes)
5. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations. Payment records may be kept for accounting purposes for up to 7 years under Japanese tax law.
6. Sharing Your Information
We may share your data only with trusted service providers who help us operate our business, such as:
Payment processors (e.g., Stripe, PayPal)
Lesson platforms (e.g., Zoom, Google Meet)
Website hosting or analytics services (e.g., Google Analytics)
AI tools (for example, ChatGPT, Google Gemini, or another AI service) to analyze anonymized data like feedback, engagement, or marketing metrics
All third parties are required to handle your data securely and in compliance with privacy laws.
7. Data Transfers
As we operate online, your data may be transferred outside your country of residence. We ensure that any transfer follows adequate data protection safeguards.
8. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Withdraw consent at any time
Request data portability
Lodge a complaint with a data protection authority
To exercise these rights, contact us at [your contact email].
9. Cookies and Analytics
Our website may use cookies and analytics tools to understand visitor behavior and improve user experience.
You can manage or disable cookies in your browser settings.
10. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
However, no system is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security or be held liable for unauthorized access, data loss, or misuse that occurs beyond our reasonable control.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
12. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 [your email address]